Contact us on sales@scorpionauto.com and our team will get back to you as soon as possible.
Can I turn off the automatic arming on my S4 Green?
Unfortunately not. It is a Thatcham requirement that the alarm arms automatically.
The standard setting for the S4 Green is to arm without movement detection so the bike can still be moved around without setting the alarm off. The alarm only needs to be disarmed before turning the ignition on or removing the seat (if the seat has a trigger switch fitted). If you would like the alarm to arm the movement sensor automatically (or this has already been done and you would like to revert to arming without movement detection) please consult the user guide available here.
Can you tell me how to remove my alarm?
We cannot provide details on how to remove or bypass any of our alarm systems in the interests of protecting the many thousands of customers who continue to rely on the security provided by their Datatool alarm. Please consult your local dealer or mobile installer for assistance. Please contact us directly for further information.
Can you send me a wiring diagram to install my alarm?
The S4 series alarm is intended for professional installation only and therefore should not have been supplied to you for home installation. We cannot provide a wiring diagram so please contact your local dealer or mobile installer to discuss the installation options. Please contact us directly for further information.
How do I access winter mode / storage mode?
With the alarm disarmed, the ignition switched on and the engine kill switch in the run positon, press and hold both buttons on the remote for approximately 10 seconds until the alarm makes a single bleep, then turn off the ignition. Please note: Winter mode effectively disables the alarm to minimise the loading on the vehicle battery when in long term storage. The vehicle remains immobilised but the remote controls and movement sensing are inoperative until the next time the ignition is switched on.
Can you send me a Triumph bypass plug?
No, this is a Triumph part available only from Triumph dealers. To order you will need to provide proof of ownership ie V5 and proof of home address (utility bill). The dealer can then contact the Triumph UK Sales Office and they will provide them with the correct part number for the plug which the dealer can then order.
Can you tell me my PIN code?
We do not keep records of PIN codes but if you have at least one working remote you can simply overwrite the existing code with a new one. Please refer to the user guide here.
How do I register as a new owner?
If your alarm system is less than 3 years old, please email your name and address along with a photo of the alarm unit showing the serial number (on the back of the unit) and a copy of the original fitting certificate (if available) to service@datatool.co.uk. If your alarm is over 3 years old the warranty has expired and there is no reason to register as the new owner, unless your alarm is a recall affected unit.
Can you send me an insurance certificate?
The fitting certificate is only valid at time of installation. If your alarm was fitted after August 2015, you may have an online account with Datatool and can download a certificate from there. If you are not the original owner of the alarm or the alarm was fitted prior to August 2015, we recommend you contact your local dealer who will be able to issue suitable confirmation that the alarm is fitted and is fully operational. There may be a charge from your dealer for this.
I’ve lost both remotes and don’t have a PIN code, what can I do?
Without a functioning remote or PIN code the alarm cannot be disarmed or reprogrammed. Contact your local Datatool dealer or mobile installer to discuss the replacement options.
I have a working remote control but don’t know my PIN what can I do?
As long as you have a working remote you can simply overwrite the old PIN with a new PIN of your choice. Refer to the user guide here.
When my bike has been stood for a while I get a single beep every few seconds what is causing this?
The bike battery is low and needs charging, see the user guide here.
The LED wires have been damaged, what can I do?
You can order a replacement LED from your local dealer. The LED is the same for any of the Thatcham approved alarms (Veto, System 3 and S4).
My Alarm won’t respond to the remote, what can I do?
Firstly hold the remote as close to the alarm control unit as possible to reduce the chances of external interference. If you are near a radio / mobile phone mast or any form of transmitter including wireless house alarms try moving the bike away from any possible source of interference. If the alarm does not respond check the bike battery is charged. The S4 features ‘sleep mode’ that turns off the alarm radio receiver to reduce current draw when the bike battery drops below 10.5v. If the battery is low rather than completely flat, turning on the ignition should cause the alarm to sound and reactivate the transmitter. If the alarm still does not react to the remote leave the ignition turned on for 5 minutes to recharge the internal battery on the alarm and try again. We recommend the use of a battery conditioner to keep the battery in optimum condition.
If the bike battery has been left discharged for a long period it is possible the internal battery has been damaged and will not recover, in this case the alarm will require replacement. Damage to the internal battery due to incorrect storage is not covered by the provided warranty, please refer to the user guide for information on long term storage, known as ‘Winter Mode’.
